Help! I can't find the app in the app store!

It’s possible that your device’s operating system has reached the end of its supported life. If you have a pending upgrade, completing that will usually fix it. If you can’t, the app may rely on
system processes that were introduced after Apple or Google stopped supporting that OS
version. Unfortunately, on older devices, that’s not something we’re able to fix on our end. To
access the app, you’ll need a newer device if yours cannot upgrade beyond the current
operating system. Sorry!